GENERAL MANAGER (1win, 1xbet) offers specialized training for casino personnel. Our experts handle recruitment, provide high-quality preparation, and produce skilled employees across various casino departments including dealers, guest services staff (reception, hostesses, doormen), casino surveillance operators, security personnel, as well as waiters and bartenders for casino restaurants.
Recruitment and Personnel Selection Process
GENERAL MANAGER trains employees with no previous casino experience from the ground up, while also testing candidates with casino work experience, followed by retraining to achieve uniform technical and service standards. During selection, we evaluate previous work experience, conduct professional aptitude assessments, and match personal qualities to future positions. Employees with prior experience undergo verification against the "unwanted employees" database.
Dealer School Management
Training for frontline gaming personnel is more time-intensive compared to other casino departments. Typically, a dealer school runs for 2-4 months of daily training with over 50% student attrition. Initially, we form groups of 20-150 people who undergo entrance testing for school admission. During the first 10-12 days, students learn "chip technique," followed by casino game familiarization, game management techniques, game rules, quick calculation methods, exchange procedures, payouts, and practical application until automation is achieved. The group attends lectures on guest typology, conflict management, communication skills, and customer service orientation. Training is conducted by a manager with experience in completing at least 3 dealer courses, utilizing the company's methodological materials for dealer training, while also preparing job descriptions, casino internal regulations, and interaction protocols for the gaming floor. Throughout the training, company management monitors quality control. Upon completion, clients receive a functional entry-level team equipped with all necessary knowledge and skills.
Guest Services Training Programs
GENERAL MANAGER conducts courses for Guest Reception Service staff. Training duration is 3-5 weeks, led by a training manager experienced in establishing guest services departments from scratch and managing them in operational casinos. Guest services training covers departmental functions and objectives, verbal and non-verbal communication techniques, spatial-role positioning; conflict causes, types and dynamics, conflict resolution methods, dialogue principles and rules, active listening principles, telephone etiquette, PBX system operation, and registration module procedures.
Security Staff Training Programs
GENERAL MANAGER conducts specialized training courses for Casino Security Department personnel. Training duration ranges from 5-14 days. Sessions are led by a training manager with extensive experience organizing and directing security services in operational casinos across Moscow and other Russian cities (prior to Federal Law 244), as well as in casinos throughout neighboring countries.
The comprehensive curriculum includes lectures on guest typology, conflict management, conflict containment and resolution, post coordination, zone management, action prioritization, and rapid response protocols. During sessions, participants work through simulations of challenging real-world scenarios, practicing prevention techniques for unwanted situations and proper exit procedures.
A separate module focuses on entrance management, initial guest contact, hospitality fundamentals, appropriate inspection procedures, etiquette basics, appearance standards, greeting protocols, and guest escort procedures. The training manager develops job descriptions and internal regulations, alert systems, internal information coding, provides recommendations for specialized equipment acquisition and shift organization, and teaches coordinated teamwork during emergency situations.
Cashier Staff Training
GENERAL MANAGER delivers specialized training for casino cashiers. The program spans 5-12 days and covers fundamental techniques for handling chips and cash, control procedures, surveillance coordination, verbal and non-verbal communication techniques, cashier documentation, balance reconciliation procedures, gaming floor interaction, and cashier module operations.
Restaurant Staff Training
GENERAL MANAGER offers courses for waitstaff and bartenders with a duration of 5-12 days. Training encompasses restaurant service standards, food and beverage serving techniques and rules, table setting and clearing, principles and techniques for working on the gaming floor, verbal and non-verbal communication skills, R-keeper system operation, and coordination with bar and kitchen staff.
Development of Departmental Functions and Job Descriptions
GENERAL MANAGER specialists will create customized job descriptions for your enterprise's staff based on years of experience working with organizations of various sizes and formats, from small casinos and slot machine halls to major entertainment complexes. Casino department functions are developed considering the establishment's format, regional specifics, operational characteristics, and gaming processes unique to each particular casino.
During training sessions for employees across all casino departments, we instill a unified corporate culture, principles of mutual assistance and respect, provide an introduction to gaming industry fundamentals, and teach the essentials of hospitality and customer-oriented service.